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Franck · ‎04-10-2018

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet

MI5 · ‎04-10-2018

Contact live chat off this link to check if there are any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-10-2018

@Franck

What sort of phone do you have?

Veritas Numquam Perit

jonsie · ‎05-10-2018

Check your apn. Try changing to mobile.o2.co.uk

If it's already set to that then change to idata.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎05-10-2018

Hi @Franck, welcome to our community! Please do let us know if any of the above suggestions helped with your mobile data, or if you're still stuck?

MI5 · ‎05-10-2018

It's data and calls @Marjo I believe from the OP?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-10-2018

Oh yes, good spot. I missed that! Hopefully it's working now but if not, I'm sure we can help figure it out.

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