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Level 1: Joiner
Posts: 1
Registered: ‎04-10-2018

Mobile data abroad

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet
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Posts: 108,445
Topics: 561
Solutions: 14,377
Registered: ‎04-04-2012

Re: Mobile data abroad

@Franck 

Contact live chat off this link to check if there are any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,694
Topics: 751
Registered: ‎14-01-2013

Re: Mobile data abroad

@Franck

What sort of phone do you have?

*The Game Is On*

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Posts: 81,141
Topics: 576
Solutions: 3,922
Registered: ‎04-01-2009

Re: Mobile data abroad

Check your apn. Try changing to mobile.o2.co.uk

If it's already set to that then change to idata.o2.co.uk

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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Mobile data abroad

Hi @Franck, welcome to our community! Please do let us know if any of the above suggestions helped with your mobile data, or if you're still stuck?

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Posts: 108,445
Topics: 561
Solutions: 14,377
Registered: ‎04-04-2012

Re: Mobile data abroad

It's data and calls @Marjo I believe from the OP?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Mobile data abroad

Oh yes, good spot. I missed that! Hopefully it's working now but if not, I'm sure we can help figure it out. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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