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Mobile Phones Direct - O2 Monthly tariff

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Debagio
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‎12-01-2022 20:20 - edited ‎12-01-2022 20:21

‎12-01-2022 20:20 - edited ‎12-01-2022 20:21

Screenshot_20220112-200021_Outlook.jpg

 

Hello all, I bought a new phone via Mobile Phones Direct in December 2021. The O2 tariff was advertised as £17 per month including VAT. However, I am actually being charged £20 per month. I have tried calling and cannot get through and the chat function is futile. Anybody else had similar experiences? Thanks.

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madasaf1sh
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on ‎12-01-2022 20:23

on ‎12-01-2022 20:23

@Debagio 


Have you spoken to Mobile Phones Direct (AO) and asked them or checked your contract you signed. 

 

If you have then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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on ‎12-01-2022 20:23

on ‎12-01-2022 20:23

@Debagio 


Have you spoken to Mobile Phones Direct (AO) and asked them or checked your contract you signed. 

 

If you have then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Debagio
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on ‎12-01-2022 20:30

on ‎12-01-2022 20:30

Thank you, I have sent an email to AO.

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MI5
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on ‎12-01-2022 22:37

on ‎12-01-2022 22:37

@Debagio 

Are you actually paying £20 as the bill may have a discount deducted.

usually shown as a bolt on in your MyO2 Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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