Mobile Phones Direct - O2 Monthly tariff

[Debagio]

 

Hello all, I bought a new phone via Mobile Phones Direct in December 2021. The O2 tariff was advertised as £17 per month including VAT. However, I am actually being charged £20 per month. I have tried calling and cannot get through and the chat function is futile. Anybody else had similar experiences? Thanks.

[madasaf1sh · Accepted solution]

@Debagio 

Have you spoken to Mobile Phones Direct (AO) and asked them or checked your contract you signed. 

If you have then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Debagio]

Thank you, I have sent an email to AO.

[MI5]

@Debagio 

Are you actually paying £20 as the bill may have a discount deducted.

usually shown as a bolt on in your MyO2 Guide: Where is my discount or Extra Data?