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Level 1: Joiner
Posts: 1
Registered: ‎12-08-2019

Miss sold and cheated by 02

So short version, had a promotional phone call in may, got told take a pay monthly sim out with them and in three months I will get a guarantee free handset upgrade, I tried to upgrade but told to early in July as I though it went buy once you make 3 payments and not the date of joining. So I called and yet again was told I can upgrade after 3 months but it was only on a certain date. 9th August. So I wait till them and tey upgrade online and it's hot letting me. So I call to be passed on to 4 different people all of them saying you can never upgrade after 3 months it has to be six. So now ice got to wait a further 3 months even if they listen back to the two calls the first initial sale and the woman giving me a date that still carnt do nothing. So I've basically taken out a contract under false pretences, the product (sim only to 3 month guarantee upgrade) is passed of which passing of is illegal and o2 have been falsely represented by someone in a call centre who clearly just wanted the commission. Ans I bet I'm not the only one. Surely they should be able to do something if the initial promise that was agreed to and made when I join has been false and I've been cheated and lied to for someone else's gain. Its practically infringement! How should I take action on this? Legally? Someone please help me I feel so betrayed and upset by suck a corporate company
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Level 67: Unsung hero
Posts: 15,343
Registered: ‎31-03-2010

Re: Miss sold and cheated by 02

@Chantelle1995  Short version: Never agree to anything from a cold caller. Probably one of O2's so-called 'trusted partners', probably all legal, and probably nothing you can do about it.

I DO NOT WORK FOR O2



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Posts: 80,280
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Miss sold and cheated by 02

A 12 month sim only deal can upgrade after 3 months

A 30 day sim deal can upgrade after 6 months

All subject to on time payments in full.

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Level 29: Intuitive
Posts: 1,261
Registered: ‎04-04-2012

Re: Miss sold and cheated by 02

Nothing is guaranteed and is subject to credit and affordability checks...

And i doubt anyone would say you have been mis sold, it is your responsibility to read and agree to the terms and conditions of the contract/sale before going ahead.
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Level 13: Prompter
Posts: 890
Registered: ‎31-05-2019

Re: Miss sold and cheated by 02

Hello @Chantelle1995 

Sorry to hear your story.

It is wise to consider offers very carefully before

accepting anything.  Instant decisions are

never the best.

Good luck I hope you get things sorted

out eventually.

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Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Miss sold and cheated by 02

Hi @Chantelle1995 ,

Sorry to hear about your trouble with this. Smiley Sad I'm happy to get someone on our end to take a look at this in more detail to double check if there's anything that we could do to help. I'll drop you a private message here on the community to discuss further shortly.

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Level 1: Joiner
Posts: 1
Registered: ‎27-08-2019

Re: Miss sold and cheated by 02

I am in the same boat got 23days left until the 6mth mark
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Posts: 80,280
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Miss sold and cheated by 02


@Mancini86 wrote:
I am in the same boat got 23days left until the 6mth mark

Hope all goes well for you at the end of the month.