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Message not sent, phone number formatted incorrectly.

nfuller
Level 1: Joiner
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Hi! I'm based in the UK and I've been attempting to message an American phone number, but every time I do I receive the error message "Message not sent. Phone number formatted incorrectly."

 

This is with all international numbers, as I tried to message another American phone number too and got the same issue. I've tried restarting my phone, I bought the International Bolt-On just in case that was the problem, to no avail. I've tried formatting with +01 +011 and without either. I've used both the - (so for example 404-567-8789 and also 4045678789 *not the actual number obviously) and nothing is working. I've been trying for a month now and any searching on the internet has proved fruitless. I would call O2 usually but of course right now that's not possible. 

 

Would really appreciate some help with this, thanks to anyone who might be able to help in advance! slight_smile 

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nfuller
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@MI5 Oh no! I'll see if I have any luck tomorrow then. Thank you so much for your help, massively appreciated. Have a good evening!

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MI5
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You're welcome and good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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