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Message not sent, number formatted incorrectly

Chunkymunky1988
Level 1: Joiner
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Hi all, I have been having trouble sending a text message to a radio station (radio x) which has never been a problem in the past year or so. It is a short number 83936 but now when I try messaging it it comes up with the message 'message not sent, number formatted incorrectly'

Like I said I've messaged before with Jo issues at all but all of a sudden it has stopped working. All other text messages to mobiles work without a fault. Any help will be much appreciated 

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MI5
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@Chunkymunky1988 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 4 of 4
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MI5
Level 94: Supreme
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@Chunkymunky1988 

Have you got a spend cap?

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Chunkymunky1988
Level 1: Joiner
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Registered:

No I don't have any active spend caps as I occasionally use my mobile to purchase items on my PlayStation 

Message 3 of 4
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MI5
  • 128212 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@Chunkymunky1988 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
318 Views