Solved: Message not sent, number formatted incorrectly

Chunkymunky1988 · ‎01-03-2022

Hi all, I have been having trouble sending a text message to a radio station (radio x) which has never been a problem in the past year or so. It is a short number 83936 but now when I try messaging it it comes up with the message 'message not sent, number formatted incorrectly'

Like I said I've messaged before with Jo issues at all but all of a sudden it has stopped working. All other text messages to mobiles work without a fault. Any help will be much appreciated

MI5 · ‎01-03-2022

@Chunkymunky1988

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-03-2022

@Chunkymunky1988

Have you got a spend cap?

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chunkymunky1988 · ‎01-03-2022

No I don't have any active spend caps as I occasionally use my mobile to purchase items on my PlayStation

MI5 · ‎01-03-2022

@Chunkymunky1988

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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