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on 17-01-2018 19:48
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on 17-01-2018 19:48
I'm having an ongoing fault with o2 in that the mast is down!
I first reported this issue on the 5th October.
Since then, I've had further updates on ;
12th October
18th October
25th October
1st November
14th November
28th November
12th December
10th January
All these updates state that they are st ill looking into the issue and will be in touch soon. I've now been told to wait until 24th January for a further update.
I have had my airtime credited for this month however complaints are unwilling to do anything until the 24th and I've to hang off until then. So it's going to be at least another week with no service!!
Solved! Go to Solution.
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on 17-01-2018 20:28
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on 17-01-2018 20:28
@Anonymous wrote:Ah so that will definitely be complicating things then 😞
Yes....but still means you are without the service you are paying O2 for. Having issues since early October is no joke...:smileysad:
Veritas Numquam Perit
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on 17-01-2018 20:32
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on 17-01-2018 20:32
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-01-2018 20:58
Complaints wouldn't do anything but standard Customer Service has agreed to credit this months airtime at least. Least something has been done in the meantime
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on 17-01-2018 22:00
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on 17-01-2018 22:34
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on 17-01-2018 22:34
@Anonymous wrote:Sorry to hijack.. where can we get mast data from?
You almost guessed it
mastdata.com
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-01-2018 12:23
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on 23-01-2018 12:23
Just an update for you all.
Esclated Complaints have gotten back in touch with me today.
They are unable to uphold my complaint as their terms and conditions state that they are unable to "guarantee a fault free service" and because I've had credits applied to cover the issues.
I would need to pay the device plan in full to leave the contract
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on 25-01-2018 09:25
I was previously told it should be sorted by the 24th. That's now passed and still no fix..... having to fork out a lot of money for this contract and a PAYG sim. All well and good them giving me credits to cover the downtime but it doesn't solve the fact I've a barely working service.
Looking at my usage since October ;
October ;
54mb out of 20gb
0 minutes used
No texts
November ;
18.2mb of 20gb
9 seconds of calls
0 texts
December ;
92.7mb of 20gb
53 seconds of calls
0 texts
I just either want it to work the way it should or be allowed to walk away however none seems an option at this stage.
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on 26-01-2018 08:57
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on 26-01-2018 08:57
Have you tried Resolver? You may get a better result with them and they are usually much quicker.
Other than that it would seem your only recourse would be the Ombudsman or taking legal action if you can't afford or want to pay off the contract. Hope you get somewhere whatever option you decide on. I wish you luck.
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