Hello all, I'm very glad to be here. My apologies for the long post.
I was just wondering if anyone else is having trouble with O2 Rolling Plans? My £15 per month Rolling Plan was due for renewal on 6th November, and I received the usual "we're due to take payment" emails. On 10th November I received a text stating "your rolling plan didn't renew". I also received an email stating the same thing, and that I should "use up all my allowances by 6th November" - sending an email on 10th telling me my allowances expire on 6th? I thought this was strange, so I checked my bank statement and payment was indeed taken.
I tried to log into MyO2, but my details weren't recognised - my email address and password are saved to my browser and have previously logged into MyO2 without any issue. I tried the "forgotten password" procedure but never received the email - it's almost as if my account was deactivated or deleted.
I re-registered and set up the Rolling Plan again, and naturally I contacted O2 about reimbursement for the original payment (ongoing).
Ever since I set up the Rolling Plan again, I can't access the Internet via Mobile Data on my phone? It works fine on WiFi so it doesn't appear to be a handset issue, and Mobile Data is definitely enabled.
Has anyone else experienced similar issues recently?
