Solved: "Network busy"

Anonymous · ‎26-01-2018

Hi

I keep getting "network busy" when I try and make calls, and incoming calls go straight to voice. Mobile network and texts are all fine, just calls.

I've restarted several times, taken SIM out, soft reset, but nothing has changed.

Has anyone seen this before or have any ideas?

Thanks

MI5 · ‎26-01-2018

That is usually either congestion or a mast issue.
I'd check the status again after it's had a chance to update and in the meanwhile, report the issue through the MyNetwork app.
https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎26-01-2018

Should have said, the network checker says everything is fine in my area

MI5 · ‎26-01-2018

That is usually either congestion or a mast issue.
I'd check the status again after it's had a chance to update and in the meanwhile, report the issue through the MyNetwork app.
https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2018

Many thanks 🙂

MI5 · ‎26-01-2018

No problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

"Network busy"

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...