Make a payment promise

[garyturner]

I wish to pay my late bill and the next bill in july 27th..
Can you turn my phone back on so I can get the neccessary calls to bring in money to make this payment. by turning my phone off so i cant make any calls you have restricted my income... 
I have tried to call somebody at 02 but failed and only got auto answering which only caters for me paying the bill now.. PLEASE HELP

[TallTrees · Accepted solution]

Hi @garyturner 

You will need to reach out to payment management here

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[garyturner]

I have tried this number several times and all i get is an automated answer machine that only deals with making payment now...

[MI5]

@garyturner 

You need to call from a different phone as the system is automatically recognising your number as owing a payment.

[TallTrees]

Hi there @garyturner 

Sorry to hear your difficulties. 

It is not likely that o2 will reconnect your phone unless a payment is made. 

This is a customer based community so we can't access accounts or help with phone reconnecting.  The best way is to contact payment management. 

You can contact o2 through their social media sites 

Facebook X and Instagram 

Media: Facebook // Twitter // Instagram

Twitter  is now X