MMS: SERVICE NOT ACTIVATED: GOOGLE NEXUS 4

[Anonymous]

Hi All,

I hope you can help me with this issue.

I have spoken to O2, but get no help what so ever, just excuses and "I don't know" answers.

I have a Google Nexus 4 and I want to send and receive MMS messages. I have tested the phone with Vodafone and Three networks sending/receiving MMS and all works fine... However not so with O2.

I keep getting the message " SERVICE NOT ACTIVATED"

I have checked/re-checked all settings, tried various alternative suggestions but still the same error. I can browse the internet over GPRS and 3G, but not send or receive MMS.

I believe that there is an error on my account, but O2 will not look into it for me. Am I the only person to have bought this wonderful phone, but had the misfortune of dealing with O2 or do others struggle with this issue?

If anyone could shed a little light it would be greatly apperciated.

Current settings:

1. Tap the Applications key
2. Tap Settings
3. Tap More in Wireless & network
4. Tap Mobile networks
5. Make sure that the Data Enabled box has a tick in it (tap box to change)
6. Tap Access Point Names
7. Tap the 3 Dots on the Bottom Right of the screen
8. Tap New APN
9. Tap Name then tap the text box and enter O2 Pay & Go then tap OK
10. Tap APN then tap the text box and enter payandgo.o2.co.uk then tap OK
11. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
12. Tap Port then tap the text box and enter 8080 then tap OK
13. Tap Username then tap the text box and enter payandgo then tap OK
14. Tap Password then tap the text box and enter password then tap OK
15. Skip past Server as this is preset as Not set
16. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002then tap OK
17. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
18. Tap MMS port then tap the text box and enter 8080 then tap OK
19. Tap MCC then tap the text box and enter 234 then tap OK
20. Tap MNC then tap the text box and enter 10 then tap OK
21. Tap Authentication type and tap PAP
22. Tap APN type and tap internet,mms
23. Press the 3 Dots on the Bottom Right of the screen
24. Tap Save
25. Tap the circle next to the new profile so a green dot appears in it
26. Press the Back key four times to return to the main menu.

[Anonymous]

I have asked them to do that, as per suggestion, but they just say all is fine. They are not being too helpful.

Are they usually this unhelpful with problems?

But I will try again... Thanks

[Anonymous]

It should be unspecified.

It's defanitly an account issue. Follow mi5s post, only CS can fix this. Ask them to fully remove it, then re add picture messages, it can take up to 24 hours to re activate

[MI5]

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@Anonymous wrote:
Do you know what the Data Bearer setting is: LTE, eHRDP or UNSPECIFIED

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Unspecified

[Anonymous · Accepted solution]

Pay monthly CS are really helpful! Can't fault them. I've only ever called pay and go CS 2 or 3 times. You could try visiting a shop and getting them to look into your account

[Anonymous]

Ok... I will try again... I can feel a fight coming on.. 😉

[Anonymous]

Cool... Thanks

[Anonymous]

They have confirmed that they have now done this for me. I will need to wait for the service to be reactivated and I will test again tomorrow.. Thanks for your help, much appreciated!...

[Anonymous]

No problems :). Let us know if it works or not fingers crossed