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Level 1: Joiner
Posts: 1
Registered: ‎05-12-2014
Accepted Solution

Loyalty discount not added.

I got a new phone and contract September 25th, from the o2 shop and they said my contract would be 36 pound a month after the discount had been applied. They failed to say that the discount would be applied on the 2nd bill, but nevertheless it still hasn't been applied on my o2 account and I'm paying nearly £60 a month! I have already been and spoken to them and they just said to keep an eye in the o2 app for it to be applied on my 2nd bill which it still hasn't. Cab anyone help?
Posts: 117,712
Topics: 576
Solutions: 16,558
Registered: ‎04-04-2012

Re: Loyalty discount not added.

@DH19 you should be chasing customer services for this but I'll tag @EmilieT to see if she can help at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Loyalty discount not added.

Hi @DH19, I'm sorry to hear you've tried to get this sortedto no avail so far. I'd gladly get someone to look into this for you on my end, I'll drop you a Private Message now to get some more details and we'll go from there Smiley Happy


Thanks @MI5 for the mention!

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Posts: 84,721
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Loyalty discount not added.

Any loyalty discount should show as a bolt on. Have you checked My O2 for what bolt ons you now have?