Cancelling a contract

[LoriMack]

Hello people 👋🏼 My partner is really annoyed with the phone he got (he chose a phone that didn’t cost much monthly and it’s not working out too well) and he’s been offered a better deal with an iPhone from a different company. I know you can pay off your device plan easily but what about actually cancelling the contract? Are you charged for the whole time your airtime has left? He’s on a 24 month contract and is only say 7-8 months in. If anyone has any knowledge in this it would be much appreciated before I phone o2 to find out 😊

[MI5 · Accepted solution]

Hi @LoriMack just pay off the device plan and cancel the airtime for free https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

[jonsie]

At worst he will only have a full month to pay and then he can take up the offer from elsewhere. If it's a change of network he will need a PAC from O2 to keep his number.

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[LoriMack]

Thank you I will give them a phone when he’s decided what he’s doing. I have no idea since I’ve been with o2 for years and never wanted to change

[jonsie]

You're welcome mate

[MI5]

Best of luck