Lost phone

[Nelson]

After losing my pay monthly phone and contacting 02 I was told(in very bad english) that I have to pay the remainder of my device plan to cancel the contract. I don't have £120 laying about so does this mean I could be potentially paying the bill for someone using my phone? I said I would carry on paying the monthly device plan if they sent me a replacement sim to put in my old phone, but no. Doesn't feel fair and now I'm trapped

[Cleoriff]

@Nelson 

All details of lost/stolen phones here

Guide: Lost or Stolen O2 Device? - How to Report it 

[Bambino]

@Nelson Whoever told you that is a liar. Follow the guide provided by @Cleoriff.

[Nelson]

Isn't there a form I can fill in online rather than speak to somebody I cannot understand properly

[Cleoriff]

@Nelson 

There is no form. You need to call asap. 24hrs before O2 will start charging you for any unauthorised usage of your phone.