Long time no see, need some help on an upgrade drama please.

[gindygoo]

Hiya guys,

Long Time - No See 🙈 I went through a rough time after my Dad passed away, but I'm slowly coming back to my forums.

Anyhoo, just attempted to upgrade and went through the whole phone call only for it to glitch out at the last hurdle and the cs hung up 🤬

I'm pretty annoyed as it was the upgrade on us where they pay off your old device to upgrade early.

Any advice? It was apparently something to do with accepting too many "requests" which I've no idea what that even means.. Arghh so frustrating!!

Mentions: @Cleoriff @MI5

[MI5]

Hiya @gindygoo 

sorry to hear about your Dad but nice to see you back too. 

Anyhow, you know you’re gonna have to call customer service to see if anything got sent through the system. 

If no one answers tonight, call at 8.00 in the morning x

[Cleoriff]

Hi @gindygoo 

Great to see you back and belated condolences on the loss of your dad

Too many requests usually means they (or you) have tried to put your card payment through too many times.

Best advice is to ring CS again in the morning between 8-8.30am and explain what happened today. Hopefully they  may be able to override the system. (if that was the problem)

Let us know how you get on, best of luck and  welcome back x

[MI5 · Accepted solution]

In fact, probably best to wait until morning to allow the system to update overnight.

[gindygoo]

Yep that's kind of where my head was at. Not sure I could go through another call right now anyway lol 🤯 head's about to go kaboom!!

Urghh only reason I'll upgrade is a much better phone for less than in currently paying, can't be bad as I'd have upgraded in a couple of months anyway 😁

Thanks again, and great to chat again! X

[Anonymous]

I suggest going in store to upgrade, better chance of getting the phone you want

[MI5]

Let us know how it goes

[Cleoriff]

Best of luck @gindygoo 

[Anonymous]

Hello @gindygoo 

Very sorry to hear about your dad

Good to hear from you

All the Best 

[gindygoo]

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@Anonymous wrote:

Hello @gindygoo 

Very sorry to hear about your dad

Good to hear from you

All the Best 

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Thank you, I'm kind of at the place where I can smile at happy memories without getting all maudling! Death of a parent wasn't an experience I dealt with at all well, but I guess it's like that for most. 

Thanks for the help and sympathies guys 💝