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Level 25: Hard Hitter
Posts: 1,331
Registered: ‎22-11-2014
Accepted Solution

Long time no see, need some help on an upgrade drama please.

[ Edited ]

Hiya guys,

Long Time - No See 🙈 I went through a rough time after my Dad passed away, but I'm slowly coming back to my forums.

Anyhoo, just attempted to upgrade and went through the whole phone call only for it to glitch out at the last hurdle and the cs hung up 🤬

I'm pretty annoyed as it was the upgrade on us where they pay off your old device to upgrade early.

Any advice? It was apparently something to do with accepting too many "requests" which I've no idea what that even means.. Arghh so frustrating!!

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Posts: 86,570
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Registered: ‎04-04-2012

Re: Long time no see, need some help on an upgrade drama please.

Hiya @gindygoo 

sorry to hear about your Dad but nice to see you back too. 

Anyhow, you know you’re gonna have to call customer service to see if anything got sent through the system. 

If no one answers tonight, call at 8.00 in the morning x

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,037
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Registered: ‎14-01-2013

Re: Long time no see, need some help on an upgrade drama please.

Hi @gindygoo 

Great to see you back and belated condolences on the loss of your dad heart

 

Too many requests usually means they (or you) have tried to put your card payment through too many times.

 

Best advice is to ring CS again in the morning between 8-8.30am and explain what happened today. Hopefully they  may be able to override the system. (if that was the problem)

 

Let us know how you get on, best of luck and  welcome back Welcome x

*The Game Is On*


Posts: 86,570
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Registered: ‎04-04-2012

Re: Long time no see, need some help on an upgrade drama please.

In fact, probably best to wait until morning to allow the system to update overnight.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 25: Hard Hitter
Posts: 1,331
Registered: ‎22-11-2014

Re: Long time no see, need some help on an upgrade drama please.

Yep that's kind of where my head was at. Not sure I could go through another call right now anyway lol 🤯 head's about to go kaboom!!

Urghh only reason I'll upgrade is a much better phone for less than in currently paying, can't be bad as I'd have upgraded in a couple of months anyway 😁

Thanks again, and great to chat again! X
Anonymous
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Re: Long time no see, need some help on an upgrade drama please.

I suggest going in store to upgrade, better chance of getting the phone you want
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Posts: 86,570
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Registered: ‎04-04-2012

Re: Long time no see, need some help on an upgrade drama please.

Let us know how it goes Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,037
Topics: 667
Registered: ‎14-01-2013

Re: Long time no see, need some help on an upgrade drama please.

Best of luck @gindygoo wink

*The Game Is On*


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Registered: ‎11-01-2014

Re: Long time no see, need some help on an upgrade drama please.

Hello @gindygoo 

Very sorry to hear about your dad

Good to hear from you

All the Best four leaf clover

*possum si vollo* *per ardua ad astra*



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Level 25: Hard Hitter
Posts: 1,331
Registered: ‎22-11-2014

Re: Long time no see, need some help on an upgrade drama please.

[ Edited ]

@WispaRed7 wrote:

Hello @gindygoo 

Very sorry to hear about your dad

Good to hear from you

All the Best four leaf clover


Thank you, I'm kind of at the place where I can smile at happy memories without getting all maudling! Death of a parent wasn't an experience I dealt with at all well, but I guess it's like that for most. 

 

Thanks for the help and sympathies guys 💝