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Login sends verification code to a mobile I'm not using. How to set up different verification.

DianeEliz56
Level 1: Joiner
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To get a 'good deal' on my last years Virgin Package I had to get an O2 mobile pay monthly sim.

I was never going to use it as I already have a mobile and I didn't want it connected to my home package.

I got the sim and paid 11.73 a month for it.

But I never used it or registered it. I don't have a second phone to put it on.

Now I want to cancel the plan. But when I try to sign in, it sends a verification to the phone of that sim, which ofcourse I can't access. So I can't sign in to cancel the plan.

How can I set up a different number or email for the code to go to please?

This is turning in to a nightmare - I'm paying for something I'm not even using.

Please - any ideas from anyone?

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MI5
Level 94: Supreme
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@DianeEliz56 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 68: Extraordinaire
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Does the SIM work? Put it in your present phone temporarily to get the code.

Also check this

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 36: Perceptive
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@DianeEliz56 

Following on from what @Enlli has said, do you perchance have a dual-SIM handset ?  

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