Login sends verification code to a mobile I'm not using. How to set up different verification.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-01-2024 12:11
To get a 'good deal' on my last years Virgin Package I had to get an O2 mobile pay monthly sim.
I was never going to use it as I already have a mobile and I didn't want it connected to my home package.
I got the sim and paid 11.73 a month for it.
But I never used it or registered it. I don't have a second phone to put it on.
Now I want to cancel the plan. But when I try to sign in, it sends a verification to the phone of that sim, which ofcourse I can't access. So I can't sign in to cancel the plan.
How can I set up a different number or email for the code to go to please?
This is turning in to a nightmare - I'm paying for something I'm not even using.
Please - any ideas from anyone?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-01-2024 12:14
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Guide: Cancelling Your Contract
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-01-2024 12:15
Does the SIM work? Put it in your present phone temporarily to get the code.
Also check this
Guide: Cancelling Your Contract
- 11449 Posts
- 294 Topics
- 33 Solutions
on 20-01-2024 16:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-01-2024 16:27