on 20-06-2016 14:49
on 20-06-2016 14:49
I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.
I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of topping up?? I want to know why I haven't been given one month to use my messaging units and Internet.
20-06-2016 14:52 - edited 20-06-2016 14:55
20-06-2016 14:52 - edited 20-06-2016 14:55
Hi @Anonymous Always best to ring CS in these circumstances. http://www.o2.co.uk/contactus
They are best dealing with most account based issues. They will explain in detail...
Veritas Numquam Perit
on 20-06-2016 14:55
It will cost me to phone them...win win situation for them 😞
on 20-06-2016 14:57
on 20-06-2016 14:57
Try this then.... usually works http://www.o2.co.uk/mobile/chatnow
Veritas Numquam Perit
on 20-06-2016 15:00
on 20-06-2016 15:12
on 20-06-2016 15:12
on 20-06-2016 15:24
on 20-06-2016 15:24
on 20-06-2016 15:38
on 20-06-2016 15:38
@Anonymous wrote:
Thanks...that also says 'checking to see if there's an available agent'
Hi @Anonymous, please keep trying and you'll hopefully get through soon on Live Chat. Welcome to the community!
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 20-06-2016 15:43
on 20-06-2016 15:43
It's working for me at the moment.
on 20-06-2016 16:51
on 20-06-2016 16:51