Leaving 02

[Nataliewill]

Hi, if I pay off my device can I then leave O2? I have 12 months of a 36 month contract

[MI5 Level 94: Supreme]

@Nataliewill 

Yes you can. 

Guide: How does O2 Refresh work? 

[Nick_selkent]

The benefits of O2 refresh. The 24 month contract rule only applies if you intend on paying the device plan at the rate set by O2, the rate is divided into 24 months.

The benefits of this are that you can clear the device cost at anytime and either choose to leave or upgrade.

[MI5 Level 94: Supreme]

Correct but for the OP it was a 36 month contract.

[Bambino]

@Nataliewill Here's a guide on how to cancel your contract: Cancelling your contract - An updated guide - O2 Community

Make sure your bill is zero before canceling your Direct Debit. Many people have been caught out and had credit problems down the road for not double checking.

[b4u2]

@Nataliewill
You should be able to.

[MI5 Level 94: Supreme]

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@b4u2 wrote:
@Nataliewill
You should be able to.

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Nah, it's guaranteed