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Level 1: Joiner
Posts: 1
Registered: ‎11-09-2019

Leaving 02

Hi, if I pay off my device can I then leave O2? I have 12 months of a 36 month contract
Posts: 114,420
Topics: 569
Solutions: 15,480
Registered: ‎04-04-2012

Re: Leaving 02

@Nataliewill 

Yes you can. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 41
Registered: ‎27-05-2020

Re: Leaving 02

The benefits of O2 refresh. The 24 month contract rule only applies if you intend on paying the device plan at the rate set by O2, the rate is divided into 24 months.

The benefits of this are that you can clear the device cost at anytime and either choose to leave or upgrade.
Posts: 114,420
Topics: 569
Solutions: 15,480
Registered: ‎04-04-2012

Re: Leaving 02

Correct but for the OP it was a 36 month contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,567
Registered: ‎31-03-2010

Re: Leaving 02

@Nataliewill Here's a guide on how to cancel your contract: Cancelling your contract - An updated guide - O2 Community

Make sure your bill is zero before canceling your Direct Debit. Many people have been caught out and had credit problems down the road for not double checking.

I DO NOT WORK FOR O2



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Level 6: Acolyte
Posts: 284
Registered: ‎04-08-2016

Re: Leaving 02

@Nataliewill
You should be able to.
Posts: 114,420
Topics: 569
Solutions: 15,480
Registered: ‎04-04-2012

Re: Leaving 02


@b4u2 wrote:
@Nataliewill
You should be able to.

Nah, it's guaranteed thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)