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Level 1: Joiner
Posts: 4
Registered: ‎06-09-2018

Re: Keeping same number on a different contract

Right, another phone call (the 4th) after basically being blagged/lied to and the outcome is she doesn't know why it's taking so long to process the request (at least she didn't lie). She's submitted the paperwork again and credited me £20 as some way of an apology, but basically I'm now in limbo and even O2 have no idea of a resolution date.
What a shambles of a company.
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Level 1: Joiner
Posts: 4
Registered: ‎06-09-2018

Re: Keeping same number on a different contract

@EmilieT, is this something you can offer advice on?
Community Manager
Posts: 3,827
Registered: ‎18-04-2018

Re: Keeping same number on a different contract

Hi @Sarah2, I can have someone on my end look into this to see if there's anything we can do to speed things up slight smile I'll send you a Private Message now to get some more information first!

Check out some of the recent discussions:
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