Solved: Keeping old number

Jabs · ‎13-06-2018

Just upgraded to sim only deal. How do I keep my old number. Thanks Jabs

MI5 · ‎13-06-2018

See help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

simply way is to call customer service on 202 and ask them to migrate your number to the new sim if you now how 2 contracts but with an upgrade it should transfer your number automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-06-2018

Hi @Jabs

See help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

simply way is to call customer service on 202 and ask them to migrate your number to the new sim if you now how 2 contracts but with an upgrade it should transfer your number automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-06-2018

Or @Jabs if your old sim fits your new phone, just pop it in there and you should be good to go...:smileywink:

Veritas Numquam Perit

MI5 · ‎13-06-2018

Concerned there may be 2 contracts running here @Cleoriff or else the number wouldn't need transferring?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-06-2018

I did think that, though with an upgrade that wouldn't be the case surely?

Never happened to me with an upgrade so I am just speaking from personal experience of course..:smileywink:

Anyway as you say it's best to call to double check...

Veritas Numquam Perit

MI5 · ‎13-06-2018

Yes for sure that’s how it should work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎14-06-2018

Hi @Jabs, did the above advice help you out with this? Let us know how you get on.

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