Keeping old number

[Jabs]

Just upgraded to sim only deal. How do I keep my old number.  Thanks Jabs

[MI5 · Accepted solution]

Hi @Jabs 

See help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

simply way is to call customer service on 202 and ask them to migrate your number to the new sim if you now how 2 contracts but with an upgrade it should transfer your number automatically. 

[Cleoriff]

Or @Jabs if your old sim fits your new phone, just pop it in there and you should be good to go...:smileywink:

[MI5]

Concerned there may be 2 contracts running here @Cleoriff or else the number wouldn't need transferring?

[Cleoriff]

I did think that, though with an upgrade that wouldn't be the case surely?

Never happened to me with an upgrade so I am just speaking from personal experience of course..:smileywink:

Anyway as you say it's best to call to double check...

[MI5]

Yes for sure that’s how it should work.

[Marjo]

Hi @Jabs, did the above advice help you out with this? Let us know how you get on.