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Keeping my number?!

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DelS
Level 1: Joiner
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on ‎13-06-2018 21:08

on ‎13-06-2018 21:08

I bought a new phone on a new contract - still with o2, as I was on my last phone, but obviously new tariff. How do I keep my number?! Even the guy in the o2 store couldn’t help me, didn’t know if I’d still need a pac code or what! He started by saying ‘oh just put your old sim in your new phone...’ - yeah great, and keep paying for that contract while paying my new one?! If anyone can tell me what on earth to do I’d be very grateful ha!

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MI5
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on ‎13-06-2018 21:31

on ‎13-06-2018 21:31

Call customer service on 202 and ask them to migrate your old number to the new contract which will end your old contract immediately so you’ll stop paying for it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-06-2018 21:31

on ‎13-06-2018 21:31

Call customer service on 202 and ask them to migrate your old number to the new contract which will end your old contract immediately so you’ll stop paying for it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎14-06-2018 02:00

on ‎14-06-2018 02:00

They certainly employ Britain's finest instore where you live @DelS

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎14-06-2018 11:30

on ‎14-06-2018 11:30

Hi @DelS, welcome to our community! Sorry to hear that you had some confusion around this. Please do check out the helpful advice above - it would be great to hear back from you if you managed to sort this out in the end or if you're still stuck and need further help?

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