Keeping my previous number

Mark1340 · ‎19-08-2020

How do I keep my previous number?

I've filled in the online form with all the details but I've now had two emails saying that the information failed the security checks. I think it's probably to do with the bit wher it requests characters from a password (that isn't the login password)! - so which password is it?

I only got this new phone yesterday (Samsung Galaxy S10) and I've copied across all my contacts etc from my old Samsung S6 but I really want to keep my old number.

I've tried ringing 202 but the automated responses eventually disconnected me.

Can anyone help?

MI5 · ‎19-08-2020

@Mark1340

You need the letters from your security question.

If you can't remember it, you can reset it in your MyO2 under Manage my details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎25-08-2020

Hey @Mark1340 did you manage to get this sorted or are you still having trouble with this?

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