Keeping my previous number
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on 19-08-2020 09:29
How do I keep my previous number?
I've filled in the online form with all the details but I've now had two emails saying that the information failed the security checks. I think it's probably to do with the bit wher it requests characters from a password (that isn't the login password)! - so which password is it?
I only got this new phone yesterday (Samsung Galaxy S10) and I've copied across all my contacts etc from my old Samsung S6 but I really want to keep my old number.
I've tried ringing 202 but the automated responses eventually disconnected me.
Can anyone help?
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on 19-08-2020 10:15
You need the letters from your security question.
If you can't remember it, you can reset it in your MyO2 under Manage my details.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-08-2020 17:17
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on 25-08-2020 17:17
Hey @Mark1340 did you manage to get this sorted or are you still having trouble with this?
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