Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

upgrade

Can I upgrade my phone but stay on my current plan?

Bill

I want to pay my bill all the way up until September but will i still be charged every month if I do this ?

Annual SIM only plan

I hav a SIM only plan which is reviewed/renewed every May. Normally O2 call me to discuss my options. I cant get through to anyone to speak to . I dont want my June bill to arrive and find the monthly costs have gone up - not sure what to do LSM

Resolved! Billing

HiDoes anyone know how I can speak toSomeone about my bill? I’m unable to fully pay and there aren’t options to speAk to someone now I have no service

been disconnected

I had a little trouble with my bill due to the covid virus so I set up.an agreement to make a payment the end of the montho2 had agreed and put it in place 3 days later I cant even ring o2 or make any phone calls when I ring o2 on another phone givin...

Moving From Pay & Go To Pay Monthly

Hi i am thinking of moving my pay & Go number to pay monthly does anyone know if ther will be a delay transferring my number with what's going on at the moment.

Resolved! When is my contract finished

Hi I’m looking to find out when my contract is finished as I’m looking to moving to ee

Resolved! My o2 not set up correctly

Hi I recently went from pay and go to pay monthly. I have now been pay monthly for around 5 days. On my o2 it has correct phone number(kept my old number) it is showing the wrong device though, it shows I still have my Samsung Galaxy J5 and not a Sam...

Resolved! Where can I see my account balance? I am in credit but can’t see the exact amount. Thanks

I have just had a refund and was told by o2 it would go into my o2 account. Where in myo2 can I see the balance please?

Resolved! Upgrade

02 have afford to pay the remainder of my contract to upgrade. Could I goto mobiles direct website to upgrade and still get my contract paid off

O2

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