Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! potential fraud

I've just received a text message from a mobile number claiming to be o2 saying a payment could not be processed by my bank. Seems strange as my bill as already left my account. Where do i report it or confirm it is a legit message?

Resolved! Airtime plan pay monthly contract

I've upgraded my contract from a pay monthy to a 18 month sim only deal, as ive paid off my device plan in full. Does that mean the old contract is gone ? What happens to the seperate airtime bill? Does that continue to be paid or will it just be £15...

Resolved! Transfer of account to my son

My son has recently turned 18 and now has a full time job. He has an O2 phone in my name, but we want to now transfer it to him as he will now be paying it, but more importantly he needs to start building a credit rating. After speaking to an advisor...

Upgrading

Hello, how is it that my contract ends in August but when I go to look at the upgrade options it says I can't upgrade till November?

Resolved! Can't get through to o2 payment management team to make extra payment.

I've tried to contact o2 payment management team to make extra payment to device plan, i go through checks and it tells me staff levels are low which is understandable and wait times are up to 15 mins. Then it says we will transfer you to one of our ...

Resolved! SIM upgrade

I currently have a SIM only contract with O2 and have chosen to upgrade this to a new deal, as I am keeping the same device will I be able to keep my phone number and will I need to use a new SIM? Thanks

Resolved! Free gift

Hi,I've recently purchased the s20+ and it comes with a free gift of galaxy earbuds.When trying to claim the earbuds through the member app I only have the option to get earbuds if I preodered. There is no other option for me. The free gift expires i...

Resolved! Voice calls

My voice calls are not showing on my bill , how do I add it on so I can see my itemised calls

Direct debit not set up through bank

I paid my first bill by credit card as bank does not have direct debit details from 02 despite them being taken when signed up for contract. Checked bank today and still nothing. Will this show up when first payment taken or do I need to contact o2. ...

Activate replacement sim

I have been sent a new sim card, as ive lost my old one, but I can not activate the new one as its sending a conformation pin to my mobile number which I cant retrieve as i dont have the old sim card? How can I activate my new sim?

O2

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