Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £5 free credit

I received a message that said Grab some credit on us. Grab some credit on us. Get £5 free Pay As You Go credit when you register with My O2.So I registered but I don’t know how to activate the £5 credit?Can you help?

living abroad and getting hold of O2 customer service

So Ive been living in Australia (a lot longer than I thought I would - 6years now!) and I have kept my mobile active whilst away for the trips back I do once/twice a year.Ive always seen two charges come out of my UK account. One for £19.99 and the o...

Resolved! Staff Line missed payments

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Resolved! Direct debit date

afternoon, I need to have my direct debit date changed to the 28th of each month i have tried to contact o2 with no luck.

Resolved! Payment

I need a number to speak to the actual payment team not a computer, been trying for days the original number is no longer in use 0800 587 4005 is there any other numbers.

Resolved! Please open online chat

I received a text informing me that my minimum contract term had expired. Please can I discuss options

Disney+ Question

Hi All, New customer here. I had a bit of a mare getting into my MyO2 account but now that im in, i can see that i can get £2.00 off my airtime bill if i sign up to Disney+ My question is: What if im already a Disney+ subscriber? Can I link my existi...

Resolved! Bill

Hi, I’ve been trying to pay my airtime bill but every time I do, the page is empty and says it being processed and I’ve been cut off?

Resolved! Triple data offers on pay monthly

Hi, I’m a little confused. I’m interested in the £15pm triple data offer (5gb to 15gb) but I don’t understand the terms. Does the 15gb go back to 5gb after 2 September as it says it’s limited or does the triple data offer stay across the whole 12 mon...

Resolved! not received bill yet?

I haven't recieved my bill yet, I got an android tablet today and it's my second contract. With my first contract, I recieved the bill usually on the morning of the day it would be delivered. It was straight away. For my second contract I didn't reci...

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