Solved: Keeping my old number

Anonymous · ‎22-01-2018

I have recently moved to sim only deal. I have asked to keep my old number and have followed all necessary steps last week to do so but this still is not the case! HELP

MI5 · ‎22-01-2018

@Anonymous

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-01-2018

@Anonymous

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2018

I have already completed all this online and my number still hasn’t been transferred since last week!

jonsie · ‎22-01-2018

@Anonymous wrote:
I have already completed all this online and my number still hasn’t been transferred since last week!

You definitely need to speak to them. Sometimes online forms just disappear into outer space.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-01-2018

We are not customer services so cannot help, sorry.
You'll have to call as mentioned above to see what's gone wrong.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-01-2018

Hey @Anonymous how are you getting on with your Number swap? Has there been any progress yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎23-01-2018

No progress as of yet! Very annoying

Martin-O2 · ‎23-01-2018

I'm sorry to hear that @Anonymous. Did you chase this up with customer services yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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