
on 22-01-2018 18:32
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on 22-01-2018 18:32
Solved! Go to Solution.
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22-01-2018 18:39 - edited 22-01-2018 18:40
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22-01-2018 18:39 - edited 22-01-2018 18:40
@Anonymous
How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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22-01-2018 18:39 - edited 22-01-2018 18:40
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22-01-2018 18:39 - edited 22-01-2018 18:40
@Anonymous
How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 22-01-2018 18:43
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on 22-01-2018 18:43
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on 22-01-2018 18:44
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on 22-01-2018 18:44
@Anonymous wrote:
I have already completed all this online and my number still hasn’t been transferred since last week!
You definitely need to speak to them. Sometimes online forms just disappear into outer space.
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on 22-01-2018 18:45
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on 22-01-2018 18:45
You'll have to call as mentioned above to see what's gone wrong.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-01-2018 13:44
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on 23-01-2018 13:44
Hey @Anonymous how are you getting on with your Number swap? Has there been any progress yet?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

on 23-01-2018 13:50
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on 23-01-2018 13:50
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on 23-01-2018 16:03
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on 23-01-2018 16:03
I'm sorry to hear that @Anonymous. Did you chase this up with customer services yet?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

