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Anonymous
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Keeping my old number

I have recently moved to sim only deal. I have asked to keep my old number and have followed all necessary steps last week to do so but this still is not the case! HELP
Posts: 88,183
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Keeping my old number

[ Edited ]

@Anonymous

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Keeping my old number

I have already completed all this online and my number still hasn’t been transferred since last week!
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Keeping my old number


@Anonymous wrote:
I have already completed all this online and my number still hasn’t been transferred since last week!

You definitely need to speak to them. Sometimes online forms just disappear into outer space.

Posts: 88,183
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Keeping my old number

We are not customer services so cannot help, sorry.
You'll have to call as mentioned above to see what's gone wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Keeping my old number

Hey @Anonymous how are you getting on with your Number swap? Has there been any progress yet? 

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Anonymous
Posts: 0

Re: Keeping my old number

No progress as of yet! Very annoying
Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Keeping my old number

I'm sorry to hear that @Anonymous. Did you chase this up with customer services yet? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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