Solved: Keeping my number

Jmack · ‎26-04-2021

Hi I've just agreed to an upgrade on my o2 contract but I forgot to tell customer services that I want to keep my old number. Do I need to call again?

MI5 · ‎26-04-2021

Your number is automatically transferred when you upgrade @Jmack

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

O2EmmaLouise · ‎26-04-2021

Hi Jmack,

You shouldn't need to call us again if you wish to keep the number you're currently using with us. You can use your current sim card. We will also send out another replacement sim card with your new phone if your new phone needs a new size sim or to access 5G capabilities.

Hope that helps

MI5 · ‎26-04-2021

Your number is automatically transferred when you upgrade @Jmack

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Keeping my number

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Fraud.

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