O2 have ruined my credit rating!!!
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on 24-04-2021 10:19
I have been a customer for 16 years, and for the sake of £30 that was a complete oversight on changing contracts after an address move. @Martin-O2 @Marjo @EmilieT
Please can someone help me sort this out as it is holding up my mortgage application which is time critical.
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on 24-04-2021 10:32
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on 24-04-2021 10:32
The only people that can help are the Credit Referrals Team, but if as you say it is a legitimate missed payment then they wont remove it, you say it is your oversight that caused it. ( I know that's not what you want to hear).
I am in the same boat with Barclays (they even paid me compensation) who refuse to remove the default as they say it is correct at the time..
You can add a notice of correction to your Credit Report. have a look at transunion, experian and equifax on how to do this.
Also not credit file updates are taking between 3 and 12 weeks. So if they do agree to remove it it wont be quick.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 24-04-2021 10:44
My mortgage company says this is a common issue with telecommunications companies and it should be outlawed as they ruin peoples lives for 6 years for the sake of pennies.
I had another removed by Virgin this year completely that happened due to the same reasons at the same time after moving house. Virgin were fantastic and reported to the credit reference agency and it was removed and the file showing every payment on time within two weeks. I was told by the credit reference agency it is up to the creditors discretion depending on circumstance and is doable as Virgin proved.
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on 24-04-2021 12:28
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on 26-04-2021 11:59
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on 26-04-2021 11:59
Hey @triage999 I will try to assist here. I will send you a private message on here.
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