Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra Charges

How can I cancel the £15 insurance monthly payment from my airtime bill?

Resolved! Redeem the Apple Music offer

Hi I recently upgraded to the £20 150gb I was wondering how you redeem itI’m already signed in to my Apple Music is there a code or something? It isn’t available in my extras

Resolved! Voicemai

My visual voicemails have disappeared after I upgraded my sim only package

Resolved! Canceling additional payments on bill

I want to cancel disney+ and netflix off my bill

Resolved! Spend cap increase

Urgently need to increase my spend cap and can never get onto chat as busy. Can anyone help please? Thanks

Resolved! Tariff

Why have I been thanked for my order when I haven't placed one? JG

Resolved! Credit markers

Has anybody managed to actually get any kind of response or help regarding credit markers put on by o2 which you have no clue why and no one on the phone can tell you why?? This is massively affecting my credit score and I have no clue why they are e...

Ordered a pay monthly sim but still heard nothing

I ordered a new pay monthly sim only deal. And i received an email stating that o2 had received my order an i would hear from them within 24 hours to either confirm my order or to ask for more information. An its been nearly 3 days now an iv hear not...

Deposit

I paid a deposit on my phone when first starting the contract. I am aware after paying successfully It will appear in my airtime account and I am then able to get this back as a refund. I rang last month after paying for 3 months as it appeared in my...

calls keep hanging up

Hi,I have just switch to the Samsung S20 and the only problem i have with it is that everytime I make a call it will hang up, sometimes it's 10 minutes in sometimes its five minutes sometimes longer, I have unlimetted texts and calls so i dont unders...

O2

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