Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

email update

Have updated my email , but no verification link received have requested resen numerous times but nothing?

Resolved! s21 Ultra 512 gb out of stock

Hi I finally decided after 2 years was time to upgrade. Was about to sign off on the s21 Ultra 512gb version. But just on the page of aggreesing to the terms and conditions I noticed it had changed the order to the 128 version whcih I do not want. Di...

O2 bank details

Hello,Is there any bank details for O2 for my ex to pay for his charges? Or any other way he can pay for his charges that he put on my account and now needs to be cleared?Many thanks,Victoria

O2 voice

Hello. I’m new to O2 I recently used ##002# to turn off voicemail. It worked OK. Then I learned to use 1760 for Off and 1750 for on. The trouble is now that when voicemail is off my callers get a strange tone when my phone is out of reach. I need to ...

Resolved! Payment

Hi. Wondering if anyone can explain to me how billing works? I assumed it was direct debit when I took out the phone contract, can anyone shed some light? My O2 app also says “Paid” when no money has been taken from my account. Any ideas? Thank you i...

Resolved! Getting Through to Cust Service (lol) to give a PAC Code

Hi all, hope are well ! I am trying to use 202 to get through to customer service to give them a PAC code so I can transfer from EE to 02 and having no joy at all! I've been with 02 since October with a simo contract. Recently out a phone contract wi...

Resolved! Migrating number from old sim card (pay as you go) to new (contract)

Hi I've been trying for a week to transfer my number that is on my old sim to my new pay monthly sim, I have followed all the instructions that was on the page in the MyO2 app a number of times and I get this e-mail. Hello,Thank you for contacting O2...

Resolved! Over due bill

How long does it take for your network restrictions to be lifted after paying an overdue bill ?

Inclusive data

Received a message to say inclusive data has run out however MyO2 says I've 11.99 of 21.99 left! Can anyone explain please.

Fraud team response time

Has anyone had any experience with the fraud team?Ordered two handsets at the start of February and received them at the start of March but can't use them as the SIMs have cut off, my account has been closed and I'm under investigation for fraud.Live...

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