Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

My phones been cut off

Good evening my name is kelly I'm enquiring about a bill on my account xxxxxxxxxx I spoke to someone from 02 the other day and paid £60 off my bill and said it was ok to pay the rest when I got paid again and noticed today my phone was cut off I'm in...

Resolved! Mobile Data

Hi, i was just wondering if anyone knows about data caps? i am on an unlimited data plan but ive just read somewhere thats its capped to 650GB a month! when this was sold to me i made sure i asked about this as i dont want a cap on my data. If this i...

Resolved! My daughter phone been cut off

Hi I'm paying my bill on Thursday they no why but my daughter phone has been turned off could you put it back on please thanks her number is thanks my name is kevin fletcher

Kevin72 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unlimited Minutes For All Pay Monthly Customers

Excellent initiative by O2 for it's pay monthly consumers.This does not include business or P&G customers.As of today, all monthly customers will get unlimited minutes to keep in touch with people during the current self isolation period.This will be...

jonsie by Level 94: Supreme
  • 5 replies
  • 3 kudos

New to o2 not showing usage information

Hi just joined o2 last week and had my number transferred, all working ok but now in the iOS app and online account my usage and what I have left data etc doesn’t show it just says there has been a problem, will this get resolved it was working fine ...

Chris-K by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cant cancel my contract

I have a phone contract for another mobile number and the contract ending soon. I can't get through by phone and can't cancel it, I can't even log into that account since apparently it's been locked and I need to contact support.

Blazej by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unexplained adjustments on my bill

Just received my April bill and find I have been charged £6:57 for "Adjustments". there is absolutely no explanation of what these adjustments are?

Sumi by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! how to cancel 02 insurance bolt on during the Covid-19 pandemic?

I am trying to cancel two 02 insurance bolt ons on my account but can't seem to find how to do this online or through the App. Don't want to block the customer services phone line so wondering if there is another way to do this? Thanks.

Susie4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Samsung not syncing emails.

I am not sure if this is one for Samsung or O2 but any help appreciated. I have two email addresses btinternet (Default) and Outlook. I haven't had a problem for three years when it was set up but now I have discovered that my Outlook emails have not...

Judesman by Level 1: Joiner
  • 3 replies
  • 0 kudos