Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim only contract

I have a sim only pay monthly contract and have just bought a new iPhone that will take the sim from my old iPhone. Do I need to tell o2 or upgrade my contract? I can't get through to anyone to ask this simple question!Thanks

Resolved! What happens to Disney+ if I leave O2?

Hi all, I have recently added Disney+ onto my Pay Monthly O2 account, which I know has a minimum six months term. My question is, what happens to that Disney+ extra if I want to move my mobile to another network? I'm out of my initial 12 month contra...

Resolved! Contract came out late

I normally pay my contact on the 12th of every month. This month it came out late on the 15th. Is the 15th my new date each month now as my online bank says I will next pay on the 15th april just want to check it’s not going to keep changing

Resolved! New phone old sim

Hi I'm having problems, I have put my old sim in my new phone and it's saying waiting for activation on the message and FaceTime and a lot of my apps are not fully loading, I can't call 02 cos of the waiting for activation, any help will be greatly a...

Resolved! Scam call

Noticed a charge on my bill typed the number in Google to find its a scam call for HMRC does anyone know if I can claim any money back at all

Resolved! Payment holiday

Can I get a payment holiday

Resolved! Spend cap

Hi I'm trying to amend my spend cap because I being charged 29 when I haven't spent that much

Resolved! Ipad not receiving ordinary texts

Hi. I’ve set up my new iPad ok and put the sim in from my old iPhone. My new tariff is up and running with o2. I can only appear to send and receive iMessages. And not normal texts and am not receiving code notifications from Apple either. I have tri...

Resolved! Unexplained charge on my bill

I added another mobile to my account on 24th Feb £30 tariff and have just received my first bill for £42.86 + vat with no extra charges . Can anyone explain please.

Contract Limit Reached

I have two recent contract phones S21(gift for my mum/mother'sday) & an iPhone 12 for myself so thought I'd get the series 6 apple watch to match the phone and I got a message saying limit reached. I can definitely afford the additional cost each mon...

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