Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extra charges . i tunes.com/bill

Hello, I pay for a pay monthly contract for my niece. Last month the bill showed 7 extra charges for £9.99 for itunes.com/bill all on the same day. My niece is adamant she hasnt bought anything on I tunes. She isnt subscibed to anything, and there ar...

Resolved! Free gift with contract

I got a free gift (Apple Watch series 3) when signing up with my contract when should I receive this?

Data usage

Hiya, not sure if anyone can advise...I can’t get through to a real person on O2 to ask direct so I thought I’d ask here!I’m on a very old monthly contract with unlimited minutes/calls and data. This month my data has been slowed (to an almost stop) ...

Disney Plus

I’ve been billed for Disney plus this month however I’d taken my own annual subscription out last March and was told my free 6 months would run on from my initial subscription. How do I get a refund and stop this from being deducted for the next 6 mo...

Resolved! Upgrade SIM swap debacle

Recently upgraded from iPhone X to iPhone 12 , phone arrived and after a couple of days thought I’d start using it , done the usual then realised the new SIM was required for a 5G phone , obliged with the directions and sent the text for swapping , o...

Resolved! Tablet

I have a Tablet with 02. I pay every month. I need to know what is left on the account. I thought I had finished paying it off by now but obviously not as its going out of my bank every month. I cant get into the account as I have forgotten my codes ...

Resolved! contacting an advisor

how do you actually get to speak to someone every time i click contact us sends me back to a page i was just on

Number swap between 2 contracts on 02

So I have had an ongoing issue with the numbers changing over, I have spoken to 24 people from 02 over the course of 8 days, many of which keep cutting me off or passing me from pillar to post through various teams who still haven't rectified the pro...

Resolved! I am trying to upgrade and confused

I am confused as to how I upgrade and what the prices are. I’d like to speak to a human being please. Derek

smishing text

I received a text, seemingly from O2 saying my bundle was being cancelled due to inability to verify payment method. Unfortunately trying to close it, caught the link but didn't fill in anything before shutting it down - is my info in danger?

O2

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