Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swap sim didn’t work to my new iPhone 12 5g sim

Hi I have completed swap through txt message and definitely entered the correct serial number for new sim.Its nearly 24hrs since I have done it although my old sim stopped working few minutes after I don’t the txt and now nearly a full day without be...

Resolved! Cancelled within 14 days

I cancelled a sim only contract yesteray via the 202 number [within the 14 day change of mind thing]. Should I have had a confirmation email? as so far the contract is still live and showing on My O2. The guy on the line also told to cancel my direct...

Changing airtime tariff

Hi All,I am currently being charged £12.00 for 5mbps a month but can see offers of 10mbps for £8.00 on other platforms from O2. Now I am able to purchase the new 10mbps but how do I cancel my current airtime only tariff?It might be me as I get older ...

Resolved! Changing my order

Have just ordered a new iPhone but done it in the wrong colour, it's due to be delivered tomorrow and wondered if there was anyway I can change it. Gutted really

connecting my xbox 360 to the internet.

i cannot connect my xbox or netflix to the internet through my g4 dongle any idea's how i can achieve this please.

Resolved! Bill

Hello, I just make a contract a few days ago and my first bill it’s already in. Can someone please give me a few details? Thank you!

Resolved! Not receive text message after port

Hi,My number was ported yesterday and calls are working fine but I just don’t receive any text messages. I’ve tried to turn the phone on and off many times. Still no text messages .

Resolved! Upfront cost back

Hi. My application was declined but I Pay 30 upfront cost. How Can I back this money?

Resolved! Lost job

Hello I’ve lost my job and have two contracts on o2 one iPhone and one iPad. Is there anything I can or o2 can do in regards to payment while I find work.

Resolved! Sim only contract

I have a sim only pay monthly contract and have just bought a new iPhone that will take the sim from my old iPhone. Do I need to tell o2 or upgrade my contract? I can't get through to anyone to ask this simple question!Thanks

O2

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