on 20-01-2021 13:19
Solved! Go to Solution.
on 20-01-2021 13:22
Have a look here @Sonya1
Submit the form again if you haven't been given a change over date via sms
on 21-01-2021 21:37
If you haven't received a sms with a change over date you may be better calling them tomorrow
You need to call customer service
All numbers are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.