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Keep my mobile number

Shad
Level 1: Joiner
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Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.

 

o2_move_number_form_submission.PNG

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Anonymous
Not applicable

@Shad You need to contact customer service or resubmit the form again 

 

https://www.o2.co.uk/contactus

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Anonymous
Not applicable

@Shad You need to contact customer service or resubmit the form again 

 

https://www.o2.co.uk/contactus

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Bambino
Level 71: Golden Child
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@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

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MI5
Level 94: Supreme
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@Shad 

Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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