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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

Keep my mobile number

Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.



Posts: 8,352
Topics: 108
Kudos: 1,712
Solutions: 535
Registered: ‎17-03-2015

Re: Keep my mobile number

@Shad You need to contact customer service or resubmit the form again 



iPhone XR 64GB
Level 63: Greatness Assured
Posts: 12,045
Registered: ‎31-03-2010

Re: Keep my mobile number

@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.


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Posts: 66,789
Topics: 544
Solutions: 3,348
Registered: ‎04-01-2009

Re: Keep my mobile number

It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

Posts: 86,119
Topics: 526
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Registered: ‎04-04-2012

Re: Keep my mobile number


Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)