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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

Keep my mobile number

Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.

 

o2_move_number_form_submission.PNG

Posts: 8,352
Topics: 108
Kudos: 1,711
Solutions: 535
Registered: ‎17-03-2015

Re: Keep my mobile number

@Shad You need to contact customer service or resubmit the form again 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Level 63: Greatness Assured
Posts: 12,043
Registered: ‎31-03-2010

Re: Keep my mobile number

@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.

I DO NOT WORK FOR O2

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Posts: 66,713
Topics: 544
Solutions: 3,348
Registered: ‎04-01-2009

Re: Keep my mobile number

It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

Posts: 86,095
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: Keep my mobile number

@Shad 

Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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