cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with refurbished handset

Anonymous
Not applicable

Hi,

 

Cannot get in touch over phone or Live Chat.

 

Purchased refurbished Moto G on Monday - arrived Tuesday - handset faulty.

 

Replacement received this morning, but this is in a Used condition and not 'Refurbished' - the back of the phone was not on and cannot be affixed to the handset - there is also no charger cable etc.

 

Any help?

Message 1 of 13
3,160 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:
Keep trying to call CS and arrange to return it for a proper phone,
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 13
2,900 Views
12 REPLIES 12

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:
Keep trying to call CS and arrange to return it for a proper phone,
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
2,901 Views

jonsie
Level 94: Supreme
  • 95712 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

You definitely need to call them. This is absolutely appalling service. Keep on the phone until it's sorted. If you need to use live chat then go through the complaints chat in the above link. At least you will get through to a UK adviser.

Message 3 of 13
2,894 Views

Anonymous
Not applicable

Yeah, I'm not overly impressed.

 

Bought the phone for a friend who was robbed last weekend in an effort to help her as she had everything stolen.

 

Thanks both for your input.

Message 4 of 13
2,890 Views

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:
Good luck and a nice gesture from yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 13
2,886 Views

jonsie
Level 94: Supreme
  • 95712 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Very noble of you only to be let down by a company who think it's acceptable to send out a used broken phone. Hope you get this sorted quickly @Anonymous

Message 6 of 13
2,885 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Welcome to the forums @Anonymous and please do come back and let us know how you get on with this issue. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 13
2,875 Views

Bambino
Level 86: Prestigious
  • 24410 Posts
  • 1061 Topics
  • 3819 Solutions
Registered:

@Anonymous Before you return the poor excuse for a phone that O2 sent you, get photographic evidence of what the phone looks like.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 13
2,869 Views

jonsie
Level 94: Supreme
  • 95712 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

@Bambino wrote:

@Anonymous Before you return the poor excuse for a phone that O2 sent you, get photographic evidence of what the phone looks like.


Good advice @Bambino

Message 9 of 13
2,851 Views

Anonymous
Not applicable

So, yesterday, I spent pretty much a couple of hours trying to speak to someone to return this phone to no avail.

 

I'm currently on hold AGAIN trying to keep calm - but I simply don't have the time at my work to do this.

 

Does anyone know if I can walk into an O2 shop and have them deal with an online purchase for me?

Message 10 of 13
2,783 Views