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Anonymous
Posts: 0
Accepted Solution

Issue with refurbished handset

Hi,

 

Cannot get in touch over phone or Live Chat.

 

Purchased refurbished Moto G on Monday - arrived Tuesday - handset faulty.

 

Replacement received this morning, but this is in a Used condition and not 'Refurbished' - the back of the phone was not on and cannot be affixed to the handset - there is also no charger cable etc.

 

Any help?

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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Issue with refurbished handset

Keep trying to call CS and arrange to return it for a proper phone,
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,896
Topics: 572
Solutions: 3,812
Registered: ‎04-01-2009

Re: Issue with refurbished handset

You definitely need to call them. This is absolutely appalling service. Keep on the phone until it's sorted. If you need to use live chat then go through the complaints chat in the above link. At least you will get through to a UK adviser.

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Anonymous
Posts: 0

Re: Issue with refurbished handset

Yeah, I'm not overly impressed.

 

Bought the phone for a friend who was robbed last weekend in an effort to help her as she had everything stolen.

 

Thanks both for your input.

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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Issue with refurbished handset

Good luck and a nice gesture from yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,896
Topics: 572
Solutions: 3,812
Registered: ‎04-01-2009

Re: Issue with refurbished handset

Very noble of you only to be let down by a company who think it's acceptable to send out a used broken phone. Hope you get this sorted quickly @Anonymous

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Community Manager
Posts: 6,842
Registered: ‎18-02-2016

Re: Issue with refurbished handset

Welcome to the forums @Anonymous and please do come back and let us know how you get on with this issue. 

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Level 66: Unequalled
Posts: 14,930
Registered: ‎31-03-2010

Re: Issue with refurbished handset

@Anonymous Before you return the poor excuse for a phone that O2 sent you, get photographic evidence of what the phone looks like.

I DO NOT WORK FOR O2



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Posts: 79,896
Topics: 572
Solutions: 3,812
Registered: ‎04-01-2009

Re: Issue with refurbished handset


@Bambino wrote:

@Anonymous Before you return the poor excuse for a phone that O2 sent you, get photographic evidence of what the phone looks like.


Good advice @Bambino

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Anonymous
Posts: 0

Re: Issue with refurbished handset

So, yesterday, I spent pretty much a couple of hours trying to speak to someone to return this phone to no avail.

 

I'm currently on hold AGAIN trying to keep calm - but I simply don't have the time at my work to do this.

 

Does anyone know if I can walk into an O2 shop and have them deal with an online purchase for me?