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Anonymous
Posts: 0
Accepted Solution

Cant view my data usage

Cannot check my data usage on the website or on the iphone app.
Obviously I dont want to go over the limit, but how am I ment to know how much data I am using?

Posts: 83,261
Topics: 577
Solutions: 4,097
Registered: ‎04-01-2009

Re: Cant view my data usage

You should be able to access it through My O2 so check you have the correct account details. You can also check in the phone settings under data usage and it can be reset everymonth.

Anonymous
Posts: 0

Re: Cant view my data usage

Well if I could then I wouldnt be here...
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Anonymous
Posts: 0

Re: Cant view my data usage

But thanks for the info about getting it up on my phone.

Still sucks that the option doesnt work on the website or app tho...

Anonymous
Posts: 0

Re: Cant view my data usage

That looks like your browser is having trouble with the o2 site which browser are you using

Posts: 83,261
Topics: 577
Solutions: 4,097
Registered: ‎04-01-2009

Re: Cant view my data usage

I'm talking about the phone's inbuilt data monitor in the phone's settings not the app. You need to contact customer service to get your My O2 account reset.

Anonymous
Posts: 0

Re: Cant view my data usage

I really think that I should be able to see my recent useage online in My O2 account. 

Posts: 114,318
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Registered: ‎04-04-2012

Re: Cant view my data usage


@Anonymous wrote:

I really think that I should be able to see my recent useage online in My O2 account. 


You can see how much you've used but not the detail regarding what it was used on.

You need to look at your phone for that info as the network only sees data traffic.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 16,454
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Registered: ‎13-08-2008

Re: Cant view my data usage

MIne working fine online and via the app?

 

What issues are you having ? @Anonymous

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Posts: 83,261
Topics: 577
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Registered: ‎04-01-2009

Re: Cant view my data usage