Cant view my data usage

[Anonymous]

Cannot check my data usage on the website or on the iphone app.
Obviously I dont want to go over the limit, but how am I ment to know how much data I am using?

[jonsie Level 94: Supreme]

You should be able to access it through My O2 so check you have the correct account details. You can also check in the phone settings under data usage and it can be reset everymonth.

[Anonymous]

Well if I could then I wouldnt be here...

[Anonymous]

But thanks for the info about getting it up on my phone.

Still sucks that the option doesnt work on the website or app tho...

[Anonymous]

That looks like your browser is having trouble with the o2 site which browser are you using

[jonsie Level 94: Supreme · Accepted solution]

I'm talking about the phone's inbuilt data monitor in the phone's settings not the app. You need to contact customer service to get your My O2 account reset.

[Anonymous]

I really think that I should be able to see my recent useage online in My O2 account. 

[MI5 Level 94: Supreme]

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@Anonymous wrote:

I really think that I should be able to see my recent useage online in My O2 account. 

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You can see how much you've used but not the detail regarding what it was used on.

You need to look at your phone for that info as the network only sees data traffic.

[adamtemp64 Level 66: Unequalled]

MIne working fine online and via the app?

What issues are you having ? @Anonymous

[jonsie Level 94: Supreme]

Working fine for me too....