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Cant view my data usage

Anonymous
Not applicable

Cannot check my data usage on the website or on the iphone app.
Obviously I dont want to go over the limit, but how am I ment to know how much data I am using?

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jonsie
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I'm talking about the phone's inbuilt data monitor in the phone's settings not the app. You need to contact customer service to get your My O2 account reset.

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jonsie
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You should be able to access it through My O2 so check you have the correct account details. You can also check in the phone settings under data usage and it can be reset everymonth.

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Anonymous
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Well if I could then I wouldnt be here...
Untitled.jpg

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Anonymous
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But thanks for the info about getting it up on my phone.

Still sucks that the option doesnt work on the website or app tho...

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Anonymous
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That looks like your browser is having trouble with the o2 site which browser are you using

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jonsie
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I'm talking about the phone's inbuilt data monitor in the phone's settings not the app. You need to contact customer service to get your My O2 account reset.

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Message 6 of 11
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Anonymous
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I really think that I should be able to see my recent useage online in My O2 account. 

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MI5
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@Anonymous wrote:

I really think that I should be able to see my recent useage online in My O2 account. 


You can see how much you've used but not the detail regarding what it was used on.

You need to look at your phone for that info as the network only sees data traffic.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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adamtemp64
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MIne working fine online and via the app?

 

What issues are you having ? @Anonymous

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Working fine for me too....

My O2.PNG

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