Is there anyone at 02

[StuartB]

Now I totally understand that businesses have been effected by the current covid situation. However I have a few
Questions.

Q1 is there anyone at O2 to speak to about your bill?

Q2 why does the web site tell you to call and then when you call the recorded voice tell you to go online and then disconnects your call with a “thank you good bye fromO2”

Q3 how do you tell O2 you are gonna pay your bill a few days later .

Q4 why does O2 say they want to help yet insist sending out automated messages about your bill when you have been trying to contact them to inform them you are going to be a few days late .


Is there anyone in O2

[Bambino]

@StuartB Look for Payment Management in the link below. Call at 8 am

Guide: Coronavirus Community Help and Support 

[jonsie]

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[StuartB]

Thanks for the link, and advise. The link I followed and called. All it did was tell me what I already knew and then cut me off, without speaking to people. So I will take it that as long as I pay my bill on the 1st of may they will just have
To like it or lump it.

[gmarkj · Accepted solution]

---

@StuartB wrote:
Now I totally understand that businesses have been effected by the current covid situation. However I have a few
Questions.

Q1 is there anyone at O2 to speak to about your bill?

Q2 why does the web site tell you to call and then when you call the recorded voice tell you to go online and then disconnects your call with a “thank you good bye fromO2”

Q3 how do you tell O2 you are gonna pay your bill a few days later .

Q4 why does O2 say they want to help yet insist sending out automated messages about your bill when you have been trying to contact them to inform them you are going to be a few days late .


Is there anyone in O2

---

In answer to your questions:

1. Yes there are. The link you have been given has a number of different numbers and you can call using Skype to the 0800 ones.

Use any option you need to (most report success with either lost or fraud) to get through.

2. o2 say that contacting them to say you are in financial difficulty is "an essential query" and that you need to call but they are slow to react.

3. See point 1 (call them).

4. o2 staff are unable to over-ride their system which just sees a balance due past the payment date, and so sends messages/letters and eventually cuts you off (and does it again after you get reconnected).

In summary: o2 would like to help, but due to out of date and backwards systems they constantly shoot themselves in the foot.

[jonsie]

---

@gmarkj wrote:

---

In summary: o2 would like to help, but due to out of date and backwards systems they constantly shoot themselves in the foot.

---

Both feet and an arm!