Pay extra on device plan.

[Wolf359]

Hi, my contract was with Carphone Warehouse, but they moved me over to O2 directly and now all my payments are messed up. I used to make one payment a month and could pay in extra. Now I have to make two payments. One for my tarrif and one for my device plan. 

I can pay extra on my tarrif plan, but for the device plan I need to call, but all calls are for emergencies only. All the support information says I can do this through the My O2 app. No, you can't, because that is where they tell you to call.

If this is how O2 does business, I will not renew my contract with them. How can I pay in extra?

My other option was to withold paying them to force them to call me.

[O2Lorna]

You need to contact customer services to pay extra to your account

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

They won't call you, merely sell the debt on

Call them and set up a direct debit