cancel
Showing results for 
Search instead for 
Did you mean: 

Is it possible to return a phone because I've changed my mind

Anonymous
Not applicable

I got yesterday a oneplus 5t on upgrade and I don’t like it because 

I coming from iPhone 7 Plus .Is possible to returned and cancel my contract?

is because Tesco do the iPhone 8 Plus cheaper then o2

Message 1 of 4
4,005 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 127602 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Anonymous  You have a 14 day change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

It gives you all the information you need about returning and phone and cancellation within that period of time

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
4,000 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 127602 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Anonymous  You have a 14 day change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

It gives you all the information you need about returning and phone and cancellation within that period of time

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
4,001 Views

MI5
Level 94: Supreme
  • 151756 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
Cancel anytime within 14 days for free https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
3,997 Views

Charlieboyoo
Level 7: Part Timer
  • 288 Posts
  • 53 Topics
  • 6 Solutions
Registered:

It's funny cause I'm in a similar situation as you.i had a 7plus and I swapped for an s8plus,once I sold my iPhone which I regret I paid the s8 off and got a 5t.not too keen on it.im returning it to get a SIM only deal.would love an 8plus but the money is too much.cant really c any good deals.

Message 4 of 4
3,940 Views