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Is it possible to return a phone because I've changed my mind

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Anonymous
Not applicable

on ‎11-12-2017 02:54 - last edited on ‎11-12-2017 08:46 by Moderator

on ‎11-12-2017 02:54 - last edited on ‎11-12-2017 08:46 by Moderator

I got yesterday a oneplus 5t on upgrade and I don’t like it because 

I coming from iPhone 7 Plus .Is possible to returned and cancel my contract?

is because Tesco do the iPhone 8 Plus cheaper then o2

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Cleoriff
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‎11-12-2017 07:01 - edited ‎11-12-2017 07:04

‎11-12-2017 07:01 - edited ‎11-12-2017 07:04

@Anonymous  You have a 14 day change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

It gives you all the information you need about returning and phone and cancellation within that period of time

Veritas Numquam Perit

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Cleoriff
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‎11-12-2017 07:01 - edited ‎11-12-2017 07:04

‎11-12-2017 07:01 - edited ‎11-12-2017 07:04

@Anonymous  You have a 14 day change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

It gives you all the information you need about returning and phone and cancellation within that period of time

Veritas Numquam Perit

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MI5
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In response to Cleoriff
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on ‎11-12-2017 07:02

on ‎11-12-2017 07:02

Cancel anytime within 14 days for free https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Charlieboyoo
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on ‎11-12-2017 13:20

on ‎11-12-2017 13:20

It's funny cause I'm in a similar situation as you.i had a 7plus and I swapped for an s8plus,once I sold my iPhone which I regret I paid the s8 off and got a 5t.not too keen on it.im returning it to get a SIM only deal.would love an 8plus but the money is too much.cant really c any good deals.

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