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Is a refund possible?

Anonymous
Not applicable

on ‎10-10-2014 20:02

on ‎10-10-2014 20:02

Hi,

 

I'm a new O2 customer as of Saturday 4th Oct.

 

I was told my first bill would be sent in November. However, I now have a bill due for £6.50 for MMS I sent, but they were only SMS messages telling people what my new number is.

 

Can this mistake be refunded please? I know it's not a big amount, but that's not the point really...

 

Thanks,

Liz

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MI5
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on ‎13-10-2014 14:06

on ‎13-10-2014 14:06

Hopefully you'll know next time slight_smile
Did CS offer you a goodwill gesture at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎13-10-2014 14:08

on ‎13-10-2014 14:08

It can all depend on who you speak to....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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