on 10-10-2014 20:02
on 10-10-2014 20:02
Hi,
I'm a new O2 customer as of Saturday 4th Oct.
I was told my first bill would be sent in November. However, I now have a bill due for £6.50 for MMS I sent, but they were only SMS messages telling people what my new number is.
Can this mistake be refunded please? I know it's not a big amount, but that's not the point really...
Thanks,
Liz
10-10-2014 20:09 - edited 10-10-2014 20:13
10-10-2014 20:09 - edited 10-10-2014 20:13
on 10-10-2014 20:12
Did you send them as group messages? If so it's possible they went as mms messagescharged at 35p each.
Some info here : Accidental MMS Sending and How to avoid it by MI5 - Here
It's possible if you speak to customer service and explain they may refund some of the charges or you could try live chat.
on 10-10-2014 20:16
on 10-10-2014 22:46
on 10-10-2014 22:46
on 11-10-2014 15:19
on 11-10-2014 15:19
Hi @Anonymous , as a refund no, if it's done it's as good will and they will only do it once so
I though I would just add some useful information for the future, so that the same doesn't happen again and you end up with more extra charges.
How can I stop my text messages being sent as a MMS (picture message) on my Smartphone?
Below is a list of reasons why a text message is sent as a MMS (picture message) and how you can avoid this.
1. Text messages to email addresses - Don’t use an email address in the ‘To’ box when creating a text message.
2. Text messages sent to multiple contacts which include email addresses and mobile numbers – Send to mobile numbers only. If you need to send to an email address send it separately.
3. Using subject headers – Don’t use subject headers
4. Contact cards – Don’t send contact cards
5. Long Messages – If you’re sending a message with more than 360 characters, send it as 2 messages. There is a character counter on most phones that you can see when you’re writing a text message.
6. Smiley faces or emoticons – Don’t use smiley faces or emoticons.
7. Sending to more than 25 people – Try breaking the message up into smaller groups
8. Attachments (pictures, videos, sounds, music, drawings and locations) – Don’t add any attachments to the text message.
Note – Your phone will tell you if it is changing your message to an MMS (picture message). Keep your eye out for it and don’t ignore it.
on 12-10-2014 11:26
on 12-10-2014 11:26
on 13-10-2014 13:43
Hi all,
Thanks for your help on this.
Looking at the message I sent, it does have in brackets 'no subject' so it seems I've accidentally made an SMS an MMS by not putting in a title - yay!
I shall throw myself on the mercy of O2 customer service and see what happens - that'll teach me for getting a new handset... Sigh.
on 13-10-2014 13:48
on 13-10-2014 13:48
on 13-10-2014 14:02
on 13-10-2014 14:02