Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No service / Signal in London NW1

The status checker on line says its all fixed post an outage. Well, from where I'm sitting. It's not. Have you ever tried to get hold of someone at O2 to speak with, about an outage. It's nigh on impossible. . . . Even to report it etc. If there is a...

Resolved! How do I know when I'm eligible for an upgrade on my pay monthly contract?

I know how to check whether I'm allowed to upgrade yet, which I'm not, but I was wondering if there's a way for me to know exactly when I'll be eligible to upgrade my phone. Thanks, -Kai

Resolved! Can you clear up a double top up?

I've recently changed to Pay Go Go from a Simplicty tarif. On Simplicy it would automatically top up at a low balance of £2. I moved to Pay Go Go and I was charged £10 on the 19th followed by another £10 on the 20th. Yet my balance is only went up by...

Resolved! Phone signal keeps disappearing in Worcestershire

I too am having prowith you're the signal. Keeps disappearing. I live at DY10 2 and this is the third day of problems. When will it be fixed please?

Resolved! Bill too high to afford

Hello I received a bill earlier on today for the amount of £70 but I am struggling to pay the full payment. Is it possible to pay the monthly bill in installments? Thanks

Resolved! O2 changed my PAYG tariff without my consent

I just logged on to myO2 to have a look at my remaining allowances but found that my tariff has changed from Pay & Go Go Go to Simplicity. WHAT THE HECK has happened?! I never asked to change my tariff!! I was just using my free minutes a few hours a...

Resolved! Text & Web Tariff Changed Without Notification?

I've been on the Pay & Go Text and Web Tariff for around a year now. When I joined the tariff, it was described as 'unlimited texts and unlimited web allowance' and I was never charged for using my internet (not just Wi-Fi, but 3G as well). Since the...

Resolved! o2 4g queston

just a couple of questons guys,will o2 offer a 4g bolt on so people can keep the current contract and buy a 4g handset?will 4g phones be available on o2?when should they start getting more 4g handsets?(hope they get the Samsing Galaxy S3)

Switching to Pay as you go

Hi My contract is coming to an end on 7th December after 12 months. I don't have the same requirement for a phone and would like to switch to Pay as you go to keep my number. Can someone tell me how I do this? Do I need a SIM change? Can I do this on...

Resolved! My O2 website

Cannot get bill information from Mo2. The site says I need to change password etc. Have done this a few times and received confirmation e mails but still doesn't work. Tried virtual contact but not compatible with iPad! Does anyone have a phone numbe...

O2

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